Shippzi – Privacy Policy

This Privacy Policy is an electronic record under the Information Technology Act, 2000 and related rules. By accessing or using Shippzi, you consent to this Privacy Policy.

1. About Shippzi

Shippzi is a technology-enabled last-mile delivery and logistics platform offering order management, rider allocation, tracking, and delivery services.

2. Collection and Storage of Information

2.1 Types of Information

• Personal Information
• Non-Personal Information

2.2 Personal Information

• Name, address, phone, email
• Login credentials
• Order and delivery data
• Billing information
• Device/IP data
• Location data
• Sensitive personal data as per law

2.3 Methods of Collection

• Account registration
• Vendor/rider onboarding
• Order management
• Customer support communication
• Surveys and feedback

2.4 Third-Party Sources

• Social platforms
• Payment providers
• Business partners
• Public sources

2.5 Non-Personal Information

• Browser/device type
• ISP/operator
• City/state
• Usage analytics
• Date and duration

2.6 Cookies

Cookies may be used to improve user experience. Disabling cookies may affect platform functionality.

2.7 Data Accuracy

You confirm all submitted information is accurate and lawful.

2.8 Storage & Transfers

Data may be stored inside or outside India in compliance with applicable laws.

2.9 Mobile App Data

• Analytics
• Performance monitoring
• Fraud prevention

3. Purpose of Collection

• Account management
• Order fulfillment
• Rider allocation
• Customer support
• Notifications
• Marketing (where permitted)
• Analytics
• Security
• Legal compliance
• Recruitment
• Business restructuring

4. Review, Update & Deletion

You may update your data via account settings or request deletion by emailing support@shippzi.com.

5. Sharing of Information

• Delivery partners
• Payment providers
• Cloud and analytics services
• Legal authorities
• Investors or acquirers

Shippzi does not sell personal data.

6. Retention

Data is retained only as required for legal and operational purposes.

7. Third-Party Links

Shippzi is not responsible for external websites or services.

8. Security Practices

Reasonable safeguards are implemented, but absolute security cannot be guaranteed.

9. User Choice / Opt-Out

You may withdraw consent by contacting the Grievance Officer.

10. Policy Changes

Continued platform usage implies acceptance of updates.

11. Grievance Officer

Name: Anil C
Email: support@shippzi.com
Address: CoWork Trenz, Capital Park, Madhapur, Telangana, India

12. Product Ownership

Shippzi is developed by VSaaS Technologies with full ownership and control.